Permanent FailureHigh Severity

SMTP Error 550 5.1.2

Bad Destination Mailbox Address

The destination mailbox address is invalid or malformed.

What This Error Means

This error occurs when the email address format is incorrect or the mailbox cannot accept mail. Unlike 5.1.1, this often indicates a syntax or formatting issue rather than a non-existent user.

Common Causes

  • 1Invalid characters in the email address
  • 2Malformed email address syntax
  • 3The mailbox is configured to reject incoming mail
  • 4Domain-level routing issues

How to Fix It

  • 1Check the email address format for invalid characters
  • 2Verify the domain's MX records are properly configured
  • 3Contact the recipient through alternative means to get correct address
  • 4Use email validation to catch formatting issues before sending

Prevention with Whylidate

Prevent this error before it happens by validating email addresses with Whylidate. Our real-time verification catches invalid addresses, full mailboxes, and policy issues before you send.

Quick Reference

Error Code
550 5.1.2
Category
Permanent Failure
Severity
High
Should Retry?
No
View All SMTP Errors